Seamlessly connect your social channels to the app. Get realtime notifications directly in your browser whenever a customer wants to engage with you.
Never miss out on any messages.
Our intelligent algorithm automatically identify which customer needs your attention.
The powerful social semantic engine adaptively learns your brand's social etiquettes and creates a social priority inbox for your brand.
Capture user demographic like location, email, phone etc within the unified customer directory of your brand. Integrate with your CRM database to get more valuable insights on your customers.
Escalate social media queries to external teams in different locations using Airwoot's email collaboration tool.
In-app chat adds a new dimension to support helpdesk with realtime chat. View the availability of the agents and start a conversation right from the customer's issue.
Set milestones and checkpoints to ensure that your social customer goals are on track. With Airwoot's social goals tracking you can set service-levels for response and resolution times of your customers' issues.